Savvas - Teacher Support and Rostering Issues
If you are experiencing issues with Savvas, including missing students, incorrect class rosters, or other problems accessing or using the platform, Savvas provides direct technical support for teachers.
Contact Savvas Support
Online Support Portal:
https://support.savvas.com/support/s/#-7
Phone: 1-800-848-9500
Support Hours:
Monday through Friday, 8:00 AM - 6:00 PM Eastern Time
Teachers are encouraged to contact Savvas Support directly for assistance with issues involving the Savvas platform. This allows their support team to troubleshoot the issue directly with you and escalate it to the appropriate specialists when necessary.
Student Rostering Issues
If students are missing from your Savvas class roster, or if students appear on your roster who should not be there, contact Savvas Support and explain the issue.
When requesting assistance, be prepared to provide:
Your name and school (High Point Academy).
The affected course or class.
The names of students who are missing from the roster.
The names of students who appear on the roster incorrectly.
A description of the issue, including any troubleshooting steps already attempted.
Savvas Support may attempt to resynchronize your roster. If the issue continues after synchronization, their rostering specialists may need to investigate further.
Important: When sharing student information, use only the information necessary to resolve the issue and follow HPA's student data privacy requirements.
What If Savvas Cannot Resolve My Issue?
If Savvas Support determines that the issue is related to HPA's student information system, account provisioning, or school-managed integrations, please submit a ticket through the HPA Helpdesk.
Include your Savvas support case number, a description of the issue, and any findings or instructions provided by Savvas.
This helps HPA Technology investigate the issue without duplicating troubleshooting already completed by Savvas.
Recommendation: For the fastest assistance with Savvas-specific issues, contact Savvas Support directly before submitting a school technology ticket.